CUSTOM MURAL

• 1. Clean the wall: Remove any dirt, dust, or debris from the wall surface using a mild detergent solution or a mixture of warm water and vinegar. Allow the wall to dry completely before proceeding.
• 2. Repair any damage: Inspect the wall for any cracks, holes, or imperfections.  Sand the patched areas until they are smooth and level with the rest of the wall.
• Remove old wallpaper: If there is existing wallpaper, it's important to remove it completely.
• 3. Prime the wall: Apply a coat of primer to the entire wall surface. This helps create a uniform surface, enhances the wallpaper's adhesive properties, and improves its durability. 
• 4. Peel and stick wallpaper does not stick to washable paint, if you suspect you have washable paint then coat the wall with a coat of bonding liquid.
• 5. Wallpaper does not stick to lumpy walls, please ensure you have a smooth flat wall, imperfections will show through.

All our wallpapers are wipeable with a sponge or soft cloth and mild soapy water

Although our wallpaper prints are heat cured, to avoid the print coming off please do not scrub or vigorously wipe the wallpaper, instead clean it with gentle strokes.

Avoid harsh chemicals that could remove the print, rather dilute a basic dishwashing liquid

• Measuring your wall for wallpaper installation is crucial.
  
• Taking the time to measure your wall before wallpaper installation is an essential step that contributes to a successful and visually pleasing outcome. It enables you to plan effectively and achieve a professional-looking finish that enhances the beauty of your space.
  
• Accurate measurements allow you to determine the quantity of wallpaper you need to purchase. 
• Please measure the width and the height of your wall twice to make sure you have the correct measurements, always add an additional 2.5cm to the top, bottom and both sides of your wall.
• Walls are not exactly straight, rather have excess wallpaper to trim than run short and end up with unsightly wall show through.
  
• Preventing Errors and Re-work: Measuring your wall helps you identify any potential issues or obstacles in advance. It allows you to address challenges such as uneven walls, electrical outlets, or windows, ensuring that you have the necessary materials and tools to overcome these obstacles during installation.

Shipping:

• Shipping Methods: Wallpaper Warehouse SA makes use of a door to door courier service.
• Delivery Time: The estimated delivery time typically depends on your location, inbound cities are usually 2 working days and outlying cities can be up to 4 working days.
• Collection: You are welcome to make arrangements to collect from our warehouse in Kya Sands, JHB, SA
•  Tracking: Our courier will send  tracking information for shipped orders soon as the order has been collected for delivery. This allows you to monitor the progress of your package and estimate its arrival date.

Return Policy: 

• Please take note of Wallpaper Warehouse SA T’s & C’s for returns.Condition of Returned Items: 
• To be eligible for a return, the item is typically expected to be in its original condition, unused, and with any original packaging and intact.
• Custom designs that are not part of our collection are not eligible for return.
• Return Process: Wallpaper Warehouse SA will require you to initiate the return process by contacting their customer service. They will guide you through the necessary steps and provide instructions for returning the item.
• Refunds or Exchanges: T’s & C’s Apply you may be eligible for a refund to your original payment method or an exchange for a different product or size. The refund or exchange process typically begins once the returned item has been received and inspected by the company.